Wellness Services
Due to the current development of the COVID-19 situation, the Toronto Humane Society is closed to the public for animal viewing and entry to the Public Veterinary Clinic.
The Public Veterinary Clinic is operating a telemedicine and curbside service to serve you and your pets. Please click below for contact and service information and to book an appointment.
Book your Telemedicine Appointment for Wellness Services Now. Please submit a form request here: PVS Appointment Request Form and one of our staff will be back in touch with you to firm up a time.
Vaccine FAQ during COVID-19
THS is following national and provincial guidelines to only provide essential veterinary services during the pandemic.
Which vaccines are essential during the pandemic?
- Rabies vaccines are considered essential because of the danger of rabies to people but many animals have been vaccinated before and can be presumed to be immune even if their vaccines are due. Rabies vaccine appointment will only be made for:
- Pets that are due for their first rabies vaccine
- Pets that had their first rabies vaccine but have not had a booster
- Core vaccines. The other vaccines that are essential are for animals that have never been vaccinated and probably have no natural protection. Our concern here is infections that could be fatal or infect people, namely parvo in puppies, panleukopenia in kittens and leptospirosis in some areas.
These are the groups where vaccines are considered essential:
- Puppies that can’t be kept indoors
- Puppies or kittens in a home where there has been parvo or panleukopenia infection in the last 12 months
- Kittens in homes that frequently foster felines from different sources and/or with unvaccinated mothers
- Rabies vaccines required by Public Health
These are the animals where vaccines are NOT essential:
- Puppies or kittens that are kept indoors or puppies that only go out in the backyard
- Middle-aged and older animals that are overdue for vaccines. Even if they are years overdue, in most cases they will still be protected
- Animal has had at least two rabies vaccines in its life
These are the animals where a risk assessment by a veterinarian is recommended:
- Puppies or dogs that are walked in areas where there is a lot of wildlife activity and standing water
- Adult animals where the vaccine history is lost or unknown
- Any other animals where you are still unsure what to do
Fewer visits per animal and family
In order to protect you and our staff, we will be recommending timing vaccine appointments to keep the number of appointments as low as possible. In order of preference:
- Protect the animal indoors and book and appointment after the social distancing restricting have been lifted
- Bring puppies for their first vaccine at 18 weeks and kittens at 20 weeks, they can they be booked for a 1 year vaccine and will not need a puppy or kitten booster
- Bring puppies for their first vaccine at 14 weeks and kittens at 16 weeks, they will then only need one booster at 18 weeks (puppies) and 20 weeks (kittens).
How can a risk assessment be booked?
A telemedicine consult can be booked free of charge with one of the THS veterinarians. If they judge that vaccination is needed, they will ask you questions about the animal’s health and give you advice about things like diet, training and so on as would normally happen in a vaccine appointment. An appointment will then be booked by a customer services agent who will take payment for the vaccine at that time.
Can my pet get deworming, parasite control and a microchip at the vaccine appointment?
Puppies and kittens that come for vaccine appointments will be dewormed as usual. If parasite control (i.e. flea or tick products or heartworm preventives) or microchips are needed, these should be booked and paid for when the vaccine appointment is made.
Are you doing heartworm tests at the vaccine appointment?
A telemedicine consult can be booked free of charge with one of the THS veterinarians. If they judge that vaccination is needed, they will ask you questions about the animal’s health and give you advice about things like diet, training and so on as would normally happen in a vaccine appointment. An appointment will then be booked by a customer services agent who will take payment for the vaccine at that time.
How will the actual appointment work?
You will be asked to remain in your car or maintain social distancing outside the vaccine clinic entrance. A staff member will come to get the pet and take them into the clinic while you wait outside, and bring them back after the appointment. A registered veterinary technician will inform you of any concerns identified during the appointment.
How the Wellness Service Operates
Our standard operating procedures have been adjusted in response to the COVID-19 pandemic. All appointments will be performed via telemedicine using video conferencing. The current essential services available include:
- Heartworm prophylaxis and flea/tick preventatives
- Vaccinations for high-risk animals
- Owner requested euthanasia
Telemedicine Consults
All telemedicine appointments are 30 minutes in length for 1 or 2 animals and 1 hour in length for 3 or more animals, which includes a brief virtual examination. At the time of the appointment, the veterinarian will discuss your pet’s eligibility for our current essential services.
After your telemedicine consult, you will be connected with one of our Client Service Agents who will take your payment over the video call. For any services that require a medication pick-up or animal drop-off at the shelter, you will be scheduled another date and time or notified of how medication will be shipped to you.
While veterinary clinics are offering varying services during this time, if you are the proud new owner of a puppy or kitten (congratulations!), we recommend you seek your initial vaccination services with your local veterinarian who can provide a more extensive initial exam along with training/feeding/care tips, and the ability to perform standard fecal analysis to test for common intestinal parasites.
For more information on the importance of establishing a relationship with a local full service veterinarian for your pet, please click here.
Medication to be Shipped or Curbside Pick-up
All clients that are requiring preventative medication should recognize that strict guidelines in place. Clients will not be allowed to walk into the clinic. We will be providing a scheduled “Curbside” approach and delivery of medication to the client upon arrival or directly shipping the medication to their home.
ORE and Urgent Medical Care Cases
To ensure everyone's safety we will be taking the following measures:
- The green door will remain locked and only one client will be allowed in the clinic at a time. This is to help facilitate physical distancing.
- Only one family member is permitted to attend the appointment with the patient.
Weighing Your Pet
Some services may require you to provide an accurate weight of your pet. Please view the following videos for tips on how to properly weigh your pet:
Service Information, Fees ($), Eligibility, and Vaccine Reaction Information
Our standard operating procedures have been adjusted in response to the COVID-19 pandemic. All appointments will be performed via telemedicine using video conferencing. The current essential services available include:
- Heartworm prophylaxis and flea/tick preventatives
- Vaccinations for high-risk animals
- Owner requested euthanasia
Click here for heartworm testing & preventative policies.
Click here for vaccine reaction information.
PRICING GUIDE
| Type | Regular Price | Subsidized Price |
|---|---|---|
| Telemedicine Consult (1 pet) | $40 | $20 |
| Telemedicine Consult (2 pets) | $60 | $30 |
| Telemedicine Consult (3+ pets - add 30 mins to appointment) | $80 | $40 |
| Vaccinations (price per) | $25 | $15 |
| Heartworm Test | $25 | $15 |
| Microchip | $25 | $15 |
| Euthanasia | $100 | $50 |
| Communal Cremation (species specific) | $30-120 | $15-60 |
REVOLUTION
| Type | Single Dose | Box |
|---|---|---|
| REVOLUTION MAUVE (CATS & DOGS <2.5 Kg) | $20 | $45 (3 vials) |
| REVOLUTION BLUE (CATS 2.6-7.5 Kg) | $20 | $105 |
| REVOLUTION TAUPE (CATS 7.6-10 Kg) | $20 | $105 |
| REVOLUTION PURPLE (DOGS 2.5-5 Kg) | $25 | $105 |
| REVOLUTION BROWN (DOGS 5.1-10 Kg) | $25 | $105 |
| REVOLUTION RED (DOGS 10.1-20 Kg) | $25 | $120 |
| REVOLUTION TEAL (DOGS 20.1-40 Kg) | $25 | $145 |
| REVOLUTION PLUM (DOGS 40.1-60 Kg) | $25 | $145 |
| REVOLUTION PLUS (0.25ml) | $15 | $80 |
| REVOLUTION PLUS (0.50ml) | $15 | $80 |
| REVOLUTION PLUS (1.0ml) | $15 | $90 |
SIMPARICA
| Type | Single Dose | Box |
|---|---|---|
| SIMPARICA YELLOW (1.3-2.5 Kg) | $20 | $60 |
| SIMPARICA PURPLE (2.6-5 Kg) | $20 | $60 |
| SIMPARICA ORANGE (5.1-10 Kg) | $20 | $60 |
| SIMPARICA BLUE (10.1-20 Kg) | $25 | $65 |
| SIMPARICA GREEN (20.1-40 Kg) | $25 | $65 |
| SIMPARICA BROWN (40.1-60 Kg) | $25 | $65 |
SIMPARICA PLUS
| Type | Single Dose | Box |
|---|---|---|
| SIMPARICA TRIO (1.3-2.5 Kg) | $20 | $115 |
| SIMPARICA TRIO (2.6-5.0 Kg) | $20 | $115 |
| SIMPARICA TRIO (5.1-10.0 Kg) | $20 | $120 |
| SIMPARICA TRIO (10.1-20.0 Kg) | $25 | $140 |
| SIMPARICA TRIO (20.1-40.0 Kg) | $30 | $160 |
| SIMPARICA TRIO (40.1-60 Kg) | $30 | $160 |
Hours of Operation & How to Contact Us
Contact
General Inquiries: For all Public Veterinary Service questions, e-mail CSA@torontohumanesociety.com
To Book an Appointment: Please submit the request form found here PVS Appointment Request Form
Telemedicine Consult Hours
- Tuesdays-Saturdays: 9:00am-5:00pm
- Sundays-Mondays: Closed
Vaccination Clinic Hours
- Monday: Closed
- Tuesday: Closed
- Wednesday: 9:00am-5:00pm
- Thursday: Closed
- Saturday: 9:00am-5:00pm
- Sunday: Closed
Emergency Hours
We can accept calls regarding a pet emergency 7 days/week between 10:00am-6:00pm.
How to Book an Appointment
HOW TO BOOK:
AT THIS TIME SOME WELLNESS SERVICES ARE SUSPENDED UNTIL FURTHER NOTICE. We are still offering preventative wellness, vaccinations for high-risk pets, and emergency euthanasia procedures. Please follow our social media for updates.
Emergencies
If your pet is having an emergency, please call our intake team at 416-392-2273 ext. 2248 between the hours of 10:00am-6:00pm 7 days/week. If your pet is having an emergency outside of these hours, please visit your nearest veterinary emergency clinic.
Telemedicine Consults
If you would like to book an appointment for one of our essential services, please submit a form request here: PVS Appointment Request Form
Clinic Location
Parking is available in the visitors parking lot behind the shelter (spaces are limited), or temporarily on the loading ramp during intake and discharge hours only. Please do not block any garbage/recycling bins or fire routes for both the shelter and neighboring condo/townhome complexes.
**PLEASE MAKE SURE TO BRING ALL DOGS ON LEASH, AND CATS IN A SECURE CARRIER**
If your dog is vocal around other dogs (often barks) please take them for a walk, or keep in your car (if the weather is not to warm) until the doors open (at 7:00am) as to not disrupt our neighbours in the early morning. We thank you for your understanding and compliance!