We believe in protecting and preserving the powerful bond between people and their pets. That’s why we created the Pet Parent Support Network—a compassionate, solutions-focused program designed to help you navigate challenges and keep your pet where they belong: by your side.
Whether you’re facing financial hardship, behavioural concerns, housing difficulties, or simply need guidance, our team is here to help with resources, referrals, and support tailored to your unique situation.
f you’re thinking about surrendering your pet, please know you’re not alone—and surrender may not be your only option. Many guardians reach out believing they have no choice, but in many cases, support services can help families stay together.
When a surrender inquiry comes in, our first step is to explore alternatives. We’ll work with you to understand your circumstances and provide compassionate, practical solutions. If, together, we determine that rehoming is the most appropriate path, we’ll help guide you through that process.
As part of our commitment to humane solutions, we’ve partnered with Home To Home™, a community-driven online platform that empowers pet guardians to rehome their animals directly to new, loving families—keeping pets out of the shelter and reducing stress for both animals and people.
Pet food, supplies, and essential care items
Surrender and rehoming support, including Home To Home™
Accessible veterinary care through our Public Veterinary Services
Behaviour support for all species
Tips on finding and deciding on dog walking, pet-sitting, and boarding services
Information on available community resources
Stray animal concerns and wildlife redirection (While we are not licensed to handle wildlife, we’re happy to direct you to the appropriate services.)
All of our services are informed by experienced animal care professionals and delivered with empathy and respect.
The Pet Parent Support Network is not an emergency service. Response times may take up to one week, depending on volume.
Our Public Veterinary Services and Intake Department operate Monday to Friday, 9 a.m. – 5 p.m., and are currently closed on weekends.
If your pet is experiencing a medical emergency, please contact your nearest emergency veterinary clinic.
If you’re a pet parent in need of assistance, please submit a support request form. A member of our team will connect with you as soon as possible. Your information will remain confidential—only the details you choose to provide will be collected.
Accessibility Tools
