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Accessibility at Toronto Humane Society

Our Commitment to Accessibility and Inclusion

At Toronto Humane Society, we are dedicated to fostering an inclusive community that values and respects the dignity and worth of every individual. We believe in equity for all members of our community, promoting a culture of understanding, mutual respect, and belonging.

As part of this commitment, we actively support and accommodate individuals with disabilities. Our goal is to ensure that everyone has equal access to opportunities, is able to participate fully in all aspects of our programs and services, and can realize their full potential as valued members of Toronto Humane Society’s community.

For more information, please explore our Accessible Customer Service Plan and our Multi-Year Accessibility Plan (2020-2025) below.

Accessibility Feedback Process

Toronto Humane Society welcomes feedback on how we provide accessible client and customer service.  Feedback will help us identify and remove barriers to accessibility.

Submitting Feedback

Feedback may be submitted in a variety of ways:

  1. Completing the online Accessibility Feedback Form
  2. Completing the Accessibility Feedback Form and emailing the form to: HR@torontohumanesociety.com
  3. Completing the Accessibility Feedback Form, printing, and mailing the form to:

Human Resources

11 River Street

Toronto, ON

M5A 4C2

  1. Calling 647-793-9167 and speaking with a member of the Human Resources team
  1. Visiting our River Street location and speaking with a member of staff: 11 River Street, Toronto, ON, M5A 4C2

Feedback Response

Clients and customers may provide feedback anonymously.  Those who provide contact information along with their formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

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